Real Coverage. Real Peace of Mind.
Because lifetime should mean lifetime—and your loupes should come with the flexibility and support you actually need.
Built to Last. Backed for Life
Your loupes are covered for their entire lifetime, because tools this important deserve long-term protection.
45 Day Trial
We want your loupes to be right. That's why you've got 45 days to make sure - you reserve your right to a full refund or exchange.
Repairs Beyond the Basics
Optical seals, frame damage, carrier lens breakage - even collimation issues - we've got you fully covered.
Trusted Warranty. Trusted Team.
With decades of experience, we're here when you need us - with repairs, answers, and real people behind your claim.
Manufacturer's Limited Lifetime Warranty – Loupes
Q-Optics / Quality Aspirators (the "Company") guarantees that the applicable product (the "Product") will be free from defects in material, construction, and design for the lifetime of such Product.
Who May Use This Limited Lifetime Warranty?
The Company extends this limited lifetime warranty to the original purchaser of the Product as identified in the Company's records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.
What Does This Limited Lifetime Warranty Cover?
This limited lifetime warranty guarantees that the Product will be free from defects in material, construction, and design for the lifetime of the Product, including but not limited to, the following:
• optical seals;
• hinge breakage;
• bond of telescopes to "Carrier Lenses";
• "Carrier Lenses" breakage;
• collimation;
• frames; and
• normal wear and tear and accidental or shipping damage (in each case, for the four (4) year period immediately following the original date of purchase, but excluding cosmetic damage that does not affect the Product's operation).
Exclusions
This limited lifetime warranty does not cover:
• any damage, breakage, or failure due to (i) mistreatment, (ii) misuse, (iii) neglect, (iv) tampering, (v) failure to follow the Product user manuals, maintenance instructions, or warnings, (vi) modifications or repairs performed by the purchaser or a third party without the Company's prior written consent, and/or (vii) normal wear and tear or accidental or shipping damage (in each case, after the end of the four (4) year period immediately following the original date of purchase); or
• replaceable maintenance parts, including, but not limited to, nose pads, saddles, and auxiliary items such as sport straps.
Remedies
If the Company determines that the Product (or its parts) are defective and covered under this limited lifetime warranty, the Company will, in its sole discretion, either (i) have the defective Product or part(s) repaired by the Company or its authorized representative, or (ii) replace the defective Product or part(s) with a new or refurbished Product or part(s).
Manufacturer's Limited Warranty – Lights
Q-Optics / Quality Aspirators (the "Company") guarantees that the applicable product (the "Product") will be free from defects in material, construction, and design from the original date of purchase through the applicable warranty period set forth below.
Who May Use This Limited Warranty?
The Company extends this limited warranty to the original purchaser of the Product as identified in the Company's records. This limited warranty will extend to any subsequent users or purchasers of the Product, but will last for the remainder of the applicable warranty period from the original date of purchase.
What Does This Limited Warranty Cover?
This limited warranty guarantees that the Product will be free from defects in material, construction, and design from the original date of purchase through the applicable warranty period set forth below:
• Wired headlights and their accompanying battery are covered for 24 months from the original date of purchase;
• Cordless headlights are covered under this limited warranty for 24 months from the original date of purchase, and their associated batteries are covered under this limited warranty for 12 months from the original date of purchase;
• Lighted instruments are covered under this limited warranty for 12 months from the original date of purchase; and
• Defective batteries are covered under this limited warranty for a period of 12 months from the original date of purchase.
Exclusions
This limited warranty does not cover:
• any damage, breakage, or failure due to (i) mistreatment, (ii) misuse, (iii) neglect, (iv) tampering, (v) shipping, (vi) failure to follow the Product user manuals, maintenance instructions, or warnings, (vii) modifications or repairs performed by the purchaser or a third party without the Company's prior written consent, (vii) normal wear and tear, and/or (viii) external causes such as accidents, abuse, or other actions or events beyond the Company's reasonable control;
• replaceable maintenance parts, including, but not limited to, headlight cables, nose pads, saddles, and auxiliary items such as sport straps;
• batteries that simply exhibit diminished capacity, but are not defective; or
• damages or maintenance arising from liquid damage;
Remedies
If the Company determines that the Product (or its parts) are defective and covered under this limited warranty, the Company will, in its sole discretion, either (i) have the defective Product or part(s) repaired by the Company or its authorized representative, or (ii) replace the defective Product or part(s) with a new or refurbished Product or part(s). Any Product that is repaired or replaced by Quality Aspirators does not receive an extended warranty.
How Can the Purchaser Obtain Warranty Service?
For initiation of a warranty claim in the USA please contact:
Q-Optics/Quality Aspirators
4445 West Ledbetter Drive
Dallas, TX 75236
(972)298-2669
support@q-optics.com or
support@qualityaspirators.com
For initiation of a warranty claim outside the USA – please contact your local distributor.
After contacting the Company to make a warranty claim, the purchaser is required to ship the Product to the Company, at the purchaser's cost unless otherwise covered by the applicable limited warranty, to allow the Company to inspect the Product and verify if it is covered under this limited warranty.
Limitation of Liability; Disclaimers
The remedies described above are the purchaser's sole and exclusive remedies and the company's entire liability under these limited warranties. The company's liability shall under no circumstances exceed the actual amount paid by the purchaser for the applicable Product, nor shall the Company under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.
The limits and exclusions contained herein shall apply unless otherwise prohibited by applicable law. some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to certain purchasers.
The extent permitted by law, these limited warranties and the remedies set forth herein are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects. in so far as such warranties cannot be disclaimed, the Company limits the remedies of all implied warranties, including without limitation, the warranties of merchantability and fitness for a particular purpose to the remedies allowed under this limited warranty.
No changes may be made to these limited warranties without being first written, printed, and published by the Company.